Email support
From inbox to resolution. Everything a support team needs to answer customers on time, in one place.
Shared email inbox
Customer emails arrive as threaded conversations your whole team can see. Replies go out from your own domain through your own Postmark server.
Tickets with a full history
Every conversation carries a ticket with status, priority, assignee and team. Every change is recorded with who made it.
Teams and assignment rules
Group agents into teams and route new tickets automatically by rule, so nothing waits unowned.
SLAs in business hours
First-response and resolution targets per priority, team or customer tag, with calendars and holidays. Agents are warned before a breach.
Internal notes and collision warnings
Notes and @mentions customers never see, reply templates, and a warning when a colleague is already replying.
Customer records
Customers and companies with contact identities, tags, custom fields, duplicate detection and CSV import.
How it works
Connect your support address
Add your support email as an inbox and connect your own Postmark server, so replies go out from your domain.
Customer emails become tickets
Each email lands as a conversation with a ticket your team can assign, prioritise and track against SLA targets.
Reply, or talk it over privately
Answer the customer from the conversation, or leave an internal note for colleagues that is never sent to the customer.