What is Custorva?
Custorva is a shared email inbox for support teams. Customer emails become conversations with tickets, which your team assigns, tracks against SLA targets and resolves together.
Which channels does Custorva support?
Email. Custorva receives and sends through your own Postmark server, so replies go out from your own domain. Postmark is billed by Postmark, separately.
Does Custorva use AI?
Not yet. The current release has no AI features: every reply is written and sent by your team.
How much does Custorva cost?
Pricing has not been published yet. Contact us to discuss your team's needs.
Can my customers see internal notes?
No. Internal notes and @mentions are stored separately from customer messages and are never sent to customers.
Where is my data hosted?
Custorva's database and application run in Frankfurt, Germany.